Privacy Policy
Shudh Wash Solutions Pvt. Ltd. ("we," "us," or "our") is committed to protecting and respecting your privacy when you use our online platform and services related to automotive care, including exterior and interior car wash, detailing, eco-friendly cleaning, engine cleaning, paint protection, and mobile car wash services.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
1. Information We Collect
We may collect the following types of personal data when you interact with our site or our services:
- Identification data such as your name and contact details
- Vehicle information relevant to the services you request
- Payment information necessary for transaction processing
- Usage data including IP address, browser type, and browsing behavior on our platform
- Communication data from your correspondence with us
- Location data when using mobile services to facilitate scheduling and service delivery
2. How We Use Your Information
Your data is used to:
- Provide, operate, and maintain our services
- Process your service requests and payments
- Communicate with you regarding your bookings and customer support
- Improve our online platform, services, and customer experience
- Comply with legal obligations and prevent fraud
- Send you service-related updates, offers, and marketing communications where you have given consent
3. Legal Basis for Processing
Where applicable under GDPR, we process your personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests pursued by us, such as improving our services
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors and service scheduling partners, under strict confidentiality and data protection agreements. Disclosure may also occur as required by law or to protect our rights.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal requirements, dispute resolution, and enforcement of agreements.
6. Your Rights
Under applicable data protection laws, you may have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your personal data in certain circumstances
- Restrict or object to certain processing of your data
- Data portability where applicable
- Withdraw consent at any time where processing is based on consent
To exercise your rights, please contact us at our registered address listed below. We will respond to your requests in accordance with applicable law.
7. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your user experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
9. International Data Transfers
If your personal data is transferred outside India, we ensure that appropriate safeguards are in place to protect your information in compliance with data protection laws.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our site with the revised date. We encourage you to review this policy regularly.
Contact Information
For any questions or requests regarding this Privacy Policy or your personal data, please write to:
Shudh Wash Solutions Pvt. Ltd.
47, MG Road, 2nd Floor,
Bangalore, Karnataka, 560001,
India.
By using our online platform or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.